Regional Field Service Leader - Lab

Our Opening and Your Responsibilities

The Regional Service Manager will be located in the Northern California region. They'll be responsible for all aspects of leadership, as well as tactical implementation of business programs, and management of all operational issues. He/she collaborates with the National Service Manager to develop strategy. 

Essential Behaviors and Responsibilities:
  • Develop and sustain a safe working environment Responsible for executing the vision of success in Service 
  • Leads a direct service organization that requires focus on growth, operational excellence and personnel development 
  • Reviews monthly, quarterly and annual financial statements and makes business adjustments as required 
  • Directs operations (Technicians) to achieve the business targets and other performance goals while maintaining a focus on the overall success of Service Operations 
  • Responsible for the developing and continuously improving Technician performance and competencies 
  •  Assures that established policies and procedures are fully understood and followed by everyone 
  • Promotes teamwork within the business area and within Mettler Toledo North America 
  • Acts as a champion for improved process efficiencies and change in response to business demands 
  • Maintains and helps support MT culture, vision, values and the overall reputation of the organization in the marketplace through relationships with peers, customers, suppliers, and partners 
  • Manages and controls region expenditures Balances short and long term goals to achieve continuous improvement within the business 
  • Protects and safeguards company assets and assures the use of proper internal controls and alignment with MT corporate governance and management statutes 
  • Works collaboratively with the Service Back Office to achieve maximum technician efficiency as well as world class customer satisfaction

What You Need to Succeed

The position requires the equivalent of at least a Bachelor’s Degree, e.g. Service Management, Business, etc. and/ or 10 years of service operations experience within the industry.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

3008

Location

California

San Jose

Job Type

Full-time