Technical Support and Service, SEA

Our Opening and Your Responsibilities

Key Purpose of the Role:

  • Manage dealers in terms of Service and Technical Support in SEA (Malaysia, Indonesia, Singapore and Philippines).
  • Develop Service Strategy for SEA.
  • Technical Consultancy, Warranty, Service & Repair.
  • Communicate with SBU on Technical and Quality Issues.
  • Service Competency Training for SEA dealers. Routine Function: -Liaising with current dealers and building rapport with them.

Routine Function:

  • Provide and present product & technical information to existing and new dealers.
  • Customize and communicate relevant information from the SBU to dealers on effective and practical technical solutions. -Interact with dealers and end-users on challenging issues.
  • Weekly updates and monthly report.
  • Book-keeping on Service Related issues.
  • Manage demo units to ensure good working performance

What You Need to Succeed

Competency:

  • Sound Technical and Business Acumen
  • Good Interpersonal and Verbal/Written Communication
  • Results oriented
  • Customer Focused
  • Resilience and Tenacity
  • Team player
  • Agile
  • Work well under challenging situations

Mandatory:

  • Degree/Diploma preferably in Mechanical AND Electrical/Electronic Engineering or related field
  • Self-starter with a proactive approach
  • Strong interpersonal skills and influencing ability
  • Valid driving license
  • Willing to travel within SEA region as and when required

Preferred:

  • First hand understanding of technical equipment mechanical & electrical system and seminar/marketing support

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

3280

Location

Selangor

Shah Alam

Job Type

Full-time