Service Administration Specialist

Our Opening and Your Responsibilities

  • Effective service orders processing in SAP, control quality and completeness of reports delivered by technicians, enter order confirmations into the system, 
  • Invoicing of services, repairs and installations, ensure timely and accurate billing to customers, 
  • Maintaining customer information and device database in CRM with reference to information delivered by technicians or customers, 
  • Service contracts administration, 
  • Processing customers complaints, 
  • Ordering spare parts or field technicians, 
  • Cooperation with business partners in the Netherlands, 
  • Securing high quality and professional day to day service activities within agreed KPI's, 
  • Ensure complete and timely electronic archiving all relevant documents, 
  • Prepare statistics and reports related to service administration.

What You Need to Succeed

  • Very good knowledge of Dutch, 
  • Good knowledge of English, 
  • 2-3 years' professional experience in similar positions (preferably in SSC/BPO organization), 
  • Very good MS Office skills, 
  • Quick perception, excellent attention to detail, 
  • High customer orientation and focus on service quality and timeliness, 
  • Knowledge of SAP or other ERP system (would be an asset).

Our Offer to You

  • Attractive benefit package (extended medical care, multisport card/multicafeteria program, wide scope of life insurance), 
  • Stable employment conditions on the basis of contract of employment, 
  • Language courses, 
  • Interesting and challenging career in a successful leading global organization,
  • Trainings and professional development, 
  • Ability to work with the newest IT technology and solutions, 
  • Possibility to work in an international environment with a multicultural team with the possibility to use languages on daily basis, 
  • New chill-out area with game console, 
  • Possibility to be a member of our MT Healthy team including e.g. roller skates, football, board games, cycling or running,
  • Fruity Wednesdays, unlimited coffee and various kinds of tea in the office,
  • 5 days of home office per month,
  • Annual Bonus up to 7%.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

4031

Location

Mazowieckie

Warsaw

Job Type

Full-time