Assistant Manager - Quality

Ihre Aufgaben

• To ensure that the services provided by the department meet and exceed the defined quality parameters

• Take ownership for the department’s performance and ensure compliance with the quality objectives of the business.

• Work collaboratively, negotiate and engage with key stakeholders to facilitate compliance as per the ISO 9001 standards.

• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance and to improve processes, services, customer experience and the culture of the department.

• Achieve quality assurance objectives by contributing information and analysis to strategic plans and reviews. • Preparing and completing action plans; implementing productivity, quality, and customer-service standards, Identifying and resolving problems, determining QMS improvements; implementing change management

• Maintain and improve customer interaction quality; investigating customer complaints; collaborating with other members of management to develop solutions & by using problem solving methods for detailed Root Cause Analysis & Implementing the Corrective Actions

• Review and improve processes documented in standard operating procedures for Quality Assurance function by conducting analysis, identifying critical control points , establishing process specifications and quality attributes

• Validating the effectiveness of the deployed MSA System (Quality checkers, Evaluation sheets and relevant governance mechanisms to strengthen the input parameters)

• Review the functioning of Quality department across various centers, implement corrective actions and ensure high standard of delivery across all the processes.

• Engage stakeholders and create forums to drive quality objectives and arrive at action plans to improve accuracy, quality scores and customer satisfaction ratings of each center.

• Preparing the Newly boarded Quality champions to ensure appropriate orientation of quality standards and participate in the certification process.

• Create employee engagement strategies for promoting the Process Improvements through effective employee engagement activities (Ideation Drive/ Kaizen Blitz)

 • Take ownership of strategic projects involving communication initiatives, QMS system Improvement or Process Efficiency Improvements or System enhancements

Ihr Profil

• Graduate/Post-graduate in Commerce/Finance

• Exposure to F&A qualifications - CA inter, MBA Finance etc. is desirable

• Lean Six Sigma Green Belt certification is mandatory/ Trained Black Belt, well versed with Minitab

• Relevant work experience in improving Finance & Accounting processes with leading BPM/BPO organizations

• Must have led & completed minimum two process improvement (Lean Six Sigma) projects in Finance and Accounting processes

• Business acumen and strong result orientation

• Proficiency in MS-PowerPoint and MS-Excel

Unser Angebot

Über Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.


We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.