Customer Order Manager

Ihre Aufgaben

This role will manage equipment orders after the order is processed through the shipment of the equipment. The primary focus for this position is to ensure the order flows efficiently through the entire design and build cycle. Key responsibilities include, but are not limited to, partnering with regional sales managers/sales reps, order entry, engineering, and production to facilitate the order process, and interfacing with customers to manage change orders, factory acceptance tests and shipment schedules. Responsible for order management for all PI products sales activities.



This position will be responsible for monitoring, tracking and reporting on job status, including, but not limited to, the following:

  • Accountable for managing project milestones and associated dates while coordinating with key internal/external stakeholders throughout the entire order process.

  • Ensure the order acceptance and acknowledgement process is handled accurately and expeditiously.

  • Ensure required customer inputs are received and are appropriate (e.g., specifications, clarity of expectations and use, down payment, test products, etc.)

  • Provide the customer with a single point of contact by managing all customer interactions from the point of sale until the order is shipped.

  • Manage customer visits and factory acceptance tests (FAT).

  • Ensure the accurate completion and review of the following:

  • Approval drawings (submittal and approval)

  • Manufacturing build and quality control

  • Manage change orders and inform the customer of associated costs

  • FAT preparation and support

  • Post FAT follow up and shipment

  • Coordinate with Service on the sale of service contracts and spare parts by following up with customers between the sales and installation process.

  • Work closely with the Regional Sales Managers and Representatives to provide outstanding customer service and support.

  • F ollow up with customers after shipment to receive installation acceptance notifications and ensure billing is completed.

  • Become familiar with and utilize sales tools, methodologies and processes used in various phases of the sales cycle.

  • Attend sales meetings to understand goals and challenges faced by the team to enable better support.

  • Comply with all safety policies and procedures.

  • Keep work area clean and organized in accordance with Company 5S practices.

  • Perform other duties as required.

Ihr Profil


  • 3+ years of related experience.

  • High energy and determination to resolve customer order issues.

  • Proven ability to work well in a team, and across departmental lines.

  • Excellent letter writing and verbal communication skills.

  • Good task and project management skills.

  • Strong and persuasive sales skills.

  • Attention to detail a must

  • Enthusiastic and proactive mindset.


  • Bachelor's Degree in Business or Engineering

  • Experience in a customer-facing role for a large capital equipment manufacturer a plus.

  • SAP Experience a plus

Unser Angebot

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Über Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.


We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

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