Customer Service Representative (T2P)

Ihre Aufgaben

 

The Customer Service Representaitve is responsible for Deliver world class customer service while interacting with customers via phone/email. Plans, organizes, leads, and controls the flow of service work through the service department in a professional and timely manner.

 

Essential Duties and Responsibilities:

·       Answer the phones and be able to address any customer inquiry or direct the customer to the appropriate individual.

·       Create work orders for on-site service interventions

·       Create a "clean" order verifying all the pertinent information is obtained and included for the scheduler to effectively schedule the visit and the Field Engineer to be prepared for the job

·       Respond to VM's and email with a high level of professionalism and a sense of urgency.

·       Probe general service and dispatch email inboxes throughout the day and respond with a sense of urgency 

·       Work effectively within ERP and CRM systems

·       Collaborate and assist schedulers' with their day to day responsibilities

·       Collaborate with RSM's and other service personnel to meet the needs of our customers

·       Prepare on-site service estimates using best practices

·       Document every customer interaction in CRM

·       Close-out completed service orders in CRM

Ihr Profil

 

·       Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors

·       Ability to handle a hectic, fast pace, ever-changing work environment, while  maintaining a professional attitude

·       Must be organized, efficient, detail-oriented, innovative and effective problem-solver

·       Ability to work independently or with a team.

·       Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook, SAP, and Sales Logix)

Minimum Education / Experience Required:

·       High School Diploma or GED

                                         Prior Customer Service and Office Administration Experience

Unser Angebot

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Über Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Chancengleichheit

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Referenznummer

3897

Arbeitsort

Florida

Lutz

Pensum

Vollzeit