Field Service Product Specialist

Ihre Aufgaben

The company is rapidly expanding its presence in the field of drug discovery and development with its AutoChem Strategic Business Unit. Mettler Toledo AUTOCHEM provides laboratory instruments to research scientists in the pharmaceutical, biotechnology, and chemical industries helping them discover and develop new chemical compounds, allowing them to bring new products to market faster. 

Our Field Service Engineers represent the Mettler Toledo standard of a ‘Trusted Advisor’ to our customers. You will conduct on-site installations, provide customer training (hardware, software and limited applications), perform equipment repairs and preventive maintenance for assigned instrumentation. You will also support and work in collaboration with North American Service Operations, Depot Repair, Field Service, Sales, Customer Service and Product Management.

Your responsibilities would include: 

  • Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation. To including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications.
  • Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle
  • Attend and successfully complete advanced and expert level instructor led service product training
  • Consistently document, communicate and manage customer issues with the Sales, Service and support teams
  • Proactively prioritize, schedule, track and execute  service  assignments to satisfactory completion
  • Document and report scheduling, utilization and escalation in a timely manner
  • Feedback non-conformance issues for quality enhancements and technical bulletins
  • Manage and control field inventory
  • Possess general software literacy and knowledge of Windows-based operating systems
  • Effectively manage administrative time and consistently deliver all required e-work accurately and timely
  • Quickly escalate ongoing, prolonged field situations to service management
  • Travel requirements in excess of 75%,that may include extended overnight trips inside and outside assigned U.S. territory with international travel for service product training
  • Demonstrates exemplary skills in customer relations and enhance customer satisfaction / perceptions by providing value added services (e.g. Equipment Qualification)
  • Successful service agreement and key account management
  • Manage all travel and support expense at or below budget
  • Maintain and project a professional appearance and demeanor

Ihr Profil

  • Bachelor’s degree in Chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field
  • Minimum 4 years military or commercial experience or equivalent education in electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronic, electrical, mechanical, and computer systems; or equivalent combination of education and experience
  • Demonstrated competence and abilities to complete daily tasks associated with field service responsibilities
  • Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus
  • Documented abilities to troubleshoot electronic, electrical, mechanical instruments and computer systems
  • Exceptional customer service skills and the demonstrated ability to perform in a sometimes stressful environment
  • Excellent communication skills both oral and written – English required
  • Valid driver’s license and good driving record
  • Willingness and ability to travel, in excess of 75%, worldwide
  • SAP knowledge preferred

Unser Angebot

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks and discounts
  • Paternal and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across our brands

Über Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision instruments span the world's laboratories and research and production facilities. We design, manufacture and service instruments that provide integrated solutions to research scientists in the pharmaceutical, biotechnology, and chemical industries. Our laboratory instruments enable scientists to reduce the time required to discover and develop new chemical compounds, allowing them to bring new products to market faster.


We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

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