Field Service Technician

Ihre Aufgaben

The Mettler Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through the start-up, audits, maintenance, repair and training of Safeline x-rays and/or metal detectors,Hi-Speed Checkweighers, and CI-Vision Insepction systems. PI FSTs are responsible for managing all aspects of field service support including: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments always keeping in mind to follow MT PI procedures and best practices.

  • Satisfy all Safety Requirements for both MT-PI and Customer Sites
  • Attend daily tier call that is led by Regional Service Manager
  • Efficiently execute scheduled service calls as directed from Dispatch or Management, taking into account: cost, time and customer needs/expectations
  • Develop and maintain good customer relationships ; Become the customer's trusted advisor
  • Identify root cause of service issues (first time fix)
  • Accurately complete and submit all service reports and documentation per service activity, timesheets and expense reports in a timely manner
  • Keep up with ongoing technical training

 

Ihr Profil

  • Excellent customer service skills, detail orientation, and great verbal and written communication skills

  • The discipline to update customer information and complete service reports reliably

  • An Associate of Science in electronics, electrical engineering or equivalent professional experience

  • The freedom to work evenings and weekends occasionally

  • The job entails lifting and carrying 50+ pounds each day, plus standing and squatting for long periods of time.

  • The ability to work out of your home office in or near Northern California

Unser Angebot

  • A company car with paid insurance for your work and personal use

  • All tools and equipment needed to perform the job and a clothing allowance

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

  • Tuition reimbursement, educational matching gift program, perks and discounts

  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • A commitment to extraordinary service on our state-of-the-art equipment

Über Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Chancengleichheit

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Referenznummer

1479

Arbeitsort

California, Florida, Illinois, New Jersey

Pensum

Vollzeit