IT Support Technician

Ihre Aufgaben

Our IT Group is looking for a dynamic, energetic individual to join the team. The primary focus of this position is to provide IT support to the MT AutoChem business unit and work in close collaboration with the Corporate IT team. Responsibilities will include:

  • Running the first level IT support to all end users with their workplace environment including  PCs, laptops, printers, telephones and all related equipment
  • Relating back to all second level support functions to further escalate incidents and service requests to ensure appropriate resolution
  • Running local applications
  • Setting up new workplace environments and perform software installations
  • Following SOX and internal audit controls and related documentation including policies
  • Performing daily operations tasks in a high quality to achieve service levels and improve the end user experience
  • Operating key service reports, system performance measures and the business unit specific SOX controls and documentation
  • Supporting the Local IT Manager to operate and maintain the entire site IT infrastructure, e.g., the Local Area Network, the server, storage and backup environment
  • Documenting work order solutions in Help Desk
  • Sharing knowledge within and across local IT and participate in meetings with them and Corporate IT

Ihr Profil

  • Bachelor’s degree in Computer Information Science or related field preferred, or an equivalent combination of education and experience
  • Two (2) years of experience in a similar role in a mid-size IT environment with an IT ticketing system
  • Good knowledge of MS client operating systems, MS office products and other applications, PC hardware technologies, and backup infrastructure and operations
  • Working knowledge of basic Active Directory, systems administration and data center hardware, and networking concepts (routing, switching, VLANs, port configuration, etc.)
  • Familiarity with SOX requirements as they relate to IT
  • Knowledge of Android / Apple cellphone IOS, Windows 2008, 2012, 2016 Server
  • Working knowledge of (Dell) PC / Laptop troubleshooting and repair  
  • Familiarity with server related technologies such as virtualization, storage provisioning and backup management
  • An understanding in networking related technologies such as switching, routing, DHCP, LAN, WAN and network troubleshooting skill
  • Excellent customer service skills
  • Demonstrated ability to work with end users as well as IT personnel in a distributed environment
  • Ability to communicate with both technical and non-technical employees
  • Excellent problem-solving skills
  • Strong time management and organizational skills
  • Ability to work independently to accomplish assigned tasks on time

Unser Angebot

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

Über Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. ( means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products.  As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents. 

  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.


We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

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