Inside Sales Team Lead

Ihre Aufgaben

The Inside Sales Team Lead plays a key role in helping the organization with increasing the conversions of leads to quotes and ultimately to an order. This positon as part of the marketing team helps to support the sales team shorten the buying cycle, maintain a clean sales pipeline and ensuring customer requests are professionally cared for.  This team lead position carries out the same work as the inside sales specialist but has additional responsibilities for training, monitoring and reporting KPIs, and special projects.

The individual should have a strong sales acumen, a high level of motivation and persistence, and strong attention to detail. The individual is required to be proficient in the operation of standard Microsoft Office applications such as Outlook, Word and Excel. Experience with SAP CRM is a plus.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Responsible for the qualification and nurturing of sales leads which includes contacting potential and existing customers to define and clarify the specific details of the sales opportunity and capturing and maintaining the customer data and requirements in the CRM database.

·       Support specific market penetration and segment Marketing programs by conducting base line marketing research on accounts, contacts, and market segments using the internet, telemarketing/tele-research, and direct mail.

·       Support specific product follow-up initiatives including customer satisfaction surveys, quote follow-up, closing past due opportunities, lost and new customer opportunities.

·       Leverages marketing resources, including buyer personas, sales tools, industry intelligence, marketing content and online footprints, to establish consultative relationships with prospects.

·       Maintenance of the CRM account and contact database including data entry, maintenance, and clean-up activities.

·       Assistance with Marketing, Sales, Service, and Administration functions as required including assembly and fulfilment of campaigns (such as mailers), compilation of reports and statistics.

·       Manage product recall program; this includes monitoring news events, FDA, FSIS, etc... to locate recalls, record lead in CRM, and working with sales to develop the opportunity

·       Able to apply value selling techniques along with product and industry knowledge to articulate how our solutions may benefit potential customer's business.

·       Work with other METTLER TOLEDO organizations on joint projects and programs.

·       Monitor and report on KPIs for the Inside Sales team on a weekly/monthly or as needed basis.

·       Train and support existing/new team members on processes, products, applications and sales techniques

·       Supports field sales activities

·       Other duties as required to meet department deadlines or customer commitments.

Ihr Profil

To perform this job successfully, an individual must be able to complete each essential duty with a high degree of quality and timeliness. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Has a strong sales, customer service background and orientation. Takes personal responsibility and pride in providing the best possible customer experience.

·       Is highly motivated and a self-starter.

·       Has the ability to make independent, reasoned decisions. Decision making authority includes (but is not restricted to) when to involve other departments and teams to ensure the delivery of exceptional customer service.

·       Is able to work without the need of close or direct supervision.

·       Is able to interface with other departments and teams in a professional and cooperative manner.

·       Is consistently at work and on time; ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.

·       Has proficiency in basic computer skills (including, Outlook, Word, and Excel), and the ability to quickly learn new programs and processes.

·       Presents a professional image. Works diligently and professionally in the pursuit of department and company goals. Is able to display a disciplined professional attitude at all times.

·       Bilingual in Spanish and English

EDUCATION and/or EXPERIENCE

·       Bachelor’s degree in Business, Marketing, or an acceptable combination of education and experience

·       3-5 years relevant experience in outbound telesales, lead qualification, lead generation, inside sales or sales development preferred

·       Excellent written and verbal communication skills.

·       Proficient with MS Office Applications (Word /Excel/Outlook) and CRM systems (SAP preferred)

·       Enthusiastic, customer-focused, proactive, and detail oriented.

Unser Angebot

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Über Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Chancengleichheit

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Referenznummer

4584

Arbeitsort

Florida

Lutz

Pensum

Vollzeit