Regional Back-Office Executive (Service Back-Office) Japanese Speaker

Ihre Aufgaben

Key Purpose of the Role:

This position has end to end accountability to deliver operational efficiencies in Service Back-office of Far EAST ASIA, especially Japan. As an early member of the RBO's Japan team, he/she will be responsible for understanding the business processes and customers in Japan, and will be responsible for future leadership roles of Support Team for Japan.

Specific Roles:

  • Manages the timely, accurate and compliant processing of service transaction in SAP (eg; create service order, follow-up service task, maintain service data, release service contract, etc)
  • Assures timely and useful updates on service transactions to the internal customer
  • Daily communication with internal customers to resolve aging transaction and propose proper suggestion
  • Work collaboratively to address stakeholders' needs and solve their concerns
  • Provide KPI reports to measure service level and customer satisfactory index
  • Execute Month End activities
  • Monitor overall teams house-keeping to close pending service transactions
  • Partner with process owners to identify continuous improvement opportunities
  • Using the language talent, support to SAP Roll-in project for Japan office (eg; User Training, Data cleansing, Testing)

Key Responsibilities:

Focus on customer

  • Ensure timely and accurate execution of service back-office
  • Continuous improvement of tasks for customer satisfaction

Pursue efficiency and quality

  • Expertise on service back-office and have a deep understating on business operation
  • Consistently pursue to enhance efficiency and quality of daily transaction

Act as team

  • Act as part of each market office' team regarding service back-office

Ihr Profil


  • Learning agility
  • Strong attention to detail and accuracy
  • Good interpersonal skill; approaching, active listening, problem solving


  • Fluent level of Japanese Speaking and English
  • Expatriate Japanese also preferred who living in Malaysia
  • Bachelor degree
  • 2-3 SAP order processing experience is preferred
  • Willingness to travel abroad
  • Required to observe the national and public holidays of Japan

Unser Angebot

Über Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.


We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.





Shah Alam