Service Support Specialist

Ihre Aufgaben

The Technical Support Specialist will be the expert and owner of technical knowledge for XR, MD, VISION, PCE, and CW. Will work closely with Technical Support Manager to assist in KPI measurement and oversight into day to day tech support operations. Will create and implement efficiency improvement initiatives for the field engineers (how the FE can do their job more effectively). May travel to customer locations to fix issues as needed.

Essential Duties and Responsibilities include the following:

    Manage all incoming calls into the technical support line queue with limited hold times

    Answer the phone in a professional manner and work with the customer/field engineer to help them troubleshoot their machine and ultimately solve their problem

    Respond to technical questions via email in a timely manner

    Identify and escalate priority issues with a sense of urgency

    Travel into field to perform service work

    Create and maintain knowledge base system and articles for capturing key information that our Field Engineers can access

    Ability to train customers/field engineers/Sales Reps in house or out in the field.

    Part of on-call afterhours rotation to provide remote support to customers and FE's

    Research required information using available resources (different departments). Take ownership of the customer concern until customer is satisfied

    Lead efficiency improvement efforts to be implemented

Ihr Profil

Knowledge, Skills, Attitude:

    Have a thorough understanding of electronics and schematics, material handling

    Understanding of the food processing industry and environment

    Being able to visualize the customers problem and break the steps down into Lehman's terms so the customer can understand

    Innovative and effective problem-solver and troubleshooter

    Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude

    Ability to work independently or with a team.

    Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors

    Ability to use all types of hand tools and digital electrical test equipment

    Knowledge of mechanics, electronics, and distribution systems

    Working mechanical knowledge of conveyor systems

    Working knowledge of AC and DC electrical distribution systems

    Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics

    Ability to lift and carry 50+lbs on a daily basis

    Ability to stand and squat for long periods of time while on the job

    Formal Electronics Training or equivalent professional experience; a Bachelor of Science in Engineering Technology is preferred

Unser Angebot

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Über Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.


We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

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