Support Engineer

Our Opening and Your Responsibilities



Develop global field and depot service standards, design and deliver service training programs, write service and support documentation, and provide technical assistance and service training to employees in the US and abroad.


Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
 

• Develop, enhance, and deliver service training programs.
 
• Document service operations best practices and performance benchmarks.

• Promote high quality standards in service delivery and assess current service processes across our global organizations.

• Support set-up of service centers and field service teams.

• Review engineering change orders for service impact and write relevant service bulletins to inform of all changes to all service organizations.

• Assess new product development for ease of service and give recommendations to research and development on design improvements.

• Use Video equipment and video editing tools to create service videos for training as well as live training sessions.

• Build all necessary supporting training documents for new products such as trainings, manuals, work instructions etc.

• Plan for and assist with the design of service fixtures and tools.

• Create service and support plans for new products and develop phase out strategies and plans for product discontinuation. 
 
• Make and maintain recommended spare parts lists for service operations.

• Provide on-site and remote second level service support.

• Up to 25% domestic and international travel (trip duration up to 2 weeks at a time).

What You Need to Succeed



• Bachelor’s Degree in Business, Engineering (Mechanical preferred) or Science, or an equivalent combination of education and work experience.

• Minimum of 3 years of experience working with precision mechanical and electro-mechanical devices is required. 

• Strong mechanical/ technical aptitude is required. 

• Excellent oral and written communication skills.

• Previous experience as a trainer is a plus. 

• Ability to synthesize complex or diverse information, collect and research data, and use intuition and experience to complement data.

• Ability to prioritize and plan work activities, use time efficiently and identify and resolve problems in a timely manner.

• To perform this job successfully, an individual should have a working knowledge of Microsoft Office Suite.  



Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, educational matching gift program, perks and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Mettler Toledo Rainin manufactures pipettes, one of the most basic tools used in every type of chemistry laboratory and many kinds of biological laboratories. Rainin's pipettes consistently rank among the top premium pipette brands in North America, Europe, Asia and the Middle East.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.