Field Technical Support Specialist

Our Opening and Your Responsibilities

Summary: 

The role includes executing validation per MT established protocols for new and installed lab software systems, providing services for customer implementations in both regulated and non-regulated environments, working with pre-sales to build sales pipeline, coordinating validation activities, providing secondary phone support to end-users and training support to field sales organization, having a basic understanding of lab instruments and balances that connect to software, and other duties as assigned. The candidate is expected to balance multiple projects and priorities while participating in cross-functional teams within Professional Services. 

This position can be done remotely

Overnight Travel for this position is expected to be 60% to 65% covering the United States

Essential Duties and Responsibilities 

• Executes validation per MT established protocols which include procedures to support the definition, development, installation, start-up, and testing of new and installed lab software systems and applications. 
• Provides services for customer implementations and installations in both regulated and non-regulated environments. 
• Works with pre-sales in consultative capacity to build sales pipeline. 
• Responsible for the communication and coordination of validation activities and for balancing multiple projects and priorities while participating on cross-functional teams within Professional Services. 
• Provide Secondary phone support to end-users, sales personnel, and field service technicians on the Laboratory Software product lines. 
• Training support to field sales organization, customer support, insides sales and other members of Professional Services. 
• Competently use and have a basic understanding of Lab Instruments and Balances that connect to software. 
• Other duties may be assigned.

What You Need to Succeed

Education, Experience & Skills 
• BS Degree in Science, Engineering, Computer Engineering/Science, and/or experience with computer and application validation, cGMPs, and 21 CFR Part 11 in an FDA regulated environment. 
• Information Technology experience within the following systems is required/ Certifications are not necessary: 
? Microsoft Server/Client Operating Systems 
? Microsoft SQL Server databases 
? Microsoft Active Directory / LDAP 
? Microsoft Networking Fundamentals 
• Problem solving ability along with excellent communication skills and diplomacy with customers are critical to the performance in the position. 
• Strong project management skills, interpersonal, communication skills, and working in a team-based environment are essential for success in this position.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • A company car with paid insurance for your work and personal needs. 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards 
  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Referenznummer

16371

Bevorzugter Arbeitsort

Connecticut, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania

Pensum

Vollzeit

Gehaltsspanne

$65,000 to $80,000 Base Pay

Geschäftsniederlassung

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537