Solution Specialist - Service - - 17187

Our Opening and Your Responsibilities

Mettler Toledo is seeking a Solution Specialist – SVC for its Columbus, OH location who is responsible for assisting in and driving the development and implementation of a consistent, customer-oriented and user-friendly end-to-end service process based on SAP CRM and integrated service systems. This is a position in a Global team with team members in China, Europe and the Americas. We are currently working on a global strategic business transformation program aimed at standardizing and optimizing our major business processes globally. In this role, you will act as part of our strategic business transformation program aiming at standardizing our business processes globally and introducing SAP.

Essential Duties and Responsibilities

Designing and developing new SAP CRM and ECC-based functionalities and business processes;
Designing and developing new Sales Force functionalities and business processes;
Configuring SAP CRM services and/or solutions according to process definition/requirements;
Facilitate the capture and translation of business requirements into system functionalities;
Lead small-/medium-sized projects in the Service business area; work in accordance with and help to develop detailed work plans for our projects;
Create or review functional and technical specifications for enhancements, interfaces and data migrations;
Involvement in 3rd level support activities for incidents;
Contribute to the product backlog by developing detailed work plans and priorities for our products;
Create or review functional and technical specifications for enhancements, interfaces and forms layout;
Gather and document requirements to implement products and processes that support the service strategy;
Facilitate the delivery and implementation of the technical and business process changes needed;
Responsible for high quality process documentation, requirement definition, training material and test cases; and
Follow the Agile project methodology for continuous delivery and team improvement initiatives.

What You Need to Succeed

Must have a Bachelor’s degree in a technical discipline, such as Electronics Engineering or a similar field, and 3 years of related experience. Required experience must include 3 years in the following specific areas:

Managing SAP CRM project lifecycles (documentation, design, customizing, testing, cutover and support);
SAP S/4HANA or SAP C/4HANA;
SQL;
Sales Force development processes including design, documentation, coding, configuration, testing and implementation;
ABAP, Apex and C# programming languages;
Integrating SAP service modules (CRM, ECC), DSM and Sales Force; and
Release Management process experience including planning, testing and deploying enhancements and corrections to production environments and documentation.

Must have ability to travel both internationally and domestically approximately 20% of the time.

This position has work from home flexibility up to 2 days per week.

Our Offer to You

Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

We help feed the world. We impact how food is produced, packaged and made safe.
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

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Referenznummer

17187

Bevorzugter Arbeitsort

Ohio

Columbus

Pensum

Vollzeit

Geschäftsniederlassung

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537