Field Service Technician Lead, Southern CA

Our Opening and Your Responsibilities

Team Lead Responsibilities:

·       Providing on the job training & mentoring new hires while working onsite.

  • Train techs assigned to them in completing timecards, expense reports, and other monthly reports. Ensuring these reports are submitted in a timely manner.
  • Facilitate completion & timely submission of any assigned trainings by Field Service Technicians in the assigned territory.
  • Work with the Onsite Coordinator to ensure all equipment for team members is maintained and serviced in a timely manner.
  • Ensure Proficiency Testing Data for team members are completed & submitted on time.
  • Create Snow tickets whenever necessary to address any software or hardware related issues within the team.
  • Respond to daily work/service related questions from team members.

Essential Duties and Responsibilities include the following:

  • Following daily service visits schedule through careful coordination with their Area Service Leader.
  • Drives to customer sites to provide onsite pipette service according to the service schedule, including use of personal vehicle when needed.
  • While on site at customer facilities, the Field Service Tech provides pipette repair and calibration services.
  • Representing Rainin to customer in a professional and positive manner.

·       Ability to work independently with minimal supervision or as part of a small team.

  • Completes service reports and expense reports and is responsible for maintaining service equipment and parts inventory.
  • Provides Rainin Sales with customer leads for potential new product purchases
  • When available, assists in Service Center production activities as assigned by the Area Service Leader
  • Travel out of local area of up to 50% of the time required to support the business, including overnight travel up to 25% of the time.
  • Other duties may be assigned.  


What You Need to Succeed

Minimum Qualifications:

  • Valid Drivers License including a good driving record
  • High school diploma or general education degree (GED); minimum of two years related experience with pipette calibration or equivalent combination of education and prior work experience.
  • Previous knowledge or work experience with pipettes preferred.         
  • Must have strong interpersonal and verbal (English) communication skills.
  • Must have good written communication skills, as there will be frequent email communication with customers and associates and daily completion of service reports.
  • Must have good mechanical aptitude and the ability to disassemble and reassemble small precision mechanical instruments.
  • Strong organizational skills to successfully develop and schedule, process, and complete multiple tasks. 
  • Computer Skills

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, educational matching gift program, perks and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Mettler Toledo Rainin manufactures pipettes, one of the most basic tools used in every type of chemistry laboratory and many kinds of biological laboratories. Rainin's pipettes consistently rank among the top premium pipette brands in North America, Europe, Asia and the Middle East.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Referenznummer

8037

Arbeitsort

California

Thousand Oaks

Pensum

Vollzeit

Geschäftsniederlassung

Mettler-Toledo Rainin, LLC [Delaware]

7500 Edgewater Dr, Oakland, CA 94621 United States

+1 (800) 472-4646