Field Service Technician - Eagle

Our Opening and Your Responsibilities

Summary: 
This individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field, including FA, Quad View, Eagle Pro and Eagle X ray products. Willingness to work on special projects, some of high visibility. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed. Troubleshoots, services, installs (deploys) and repairs Eagle Product Inspection products at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

Essential Duties and Responsibilities include the following:

  • Responsible for meeting daily service repair needs and driving customer satisfaction
  • Installs, repairs and maintains equipment in the field; provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time.
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated 
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Possesses a solid level of technical knowledge on Eagle PI X-Ray products. 
  • Maintains clear and concise business communication proficiency, both oral and written
  • Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
  • Exercises every available measure to control and minimize costs.
  • 100 % Travel, overtime and work hours other than Monday-Friday may be required.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Other duties as required.
  • Physical requirements:
  • Ability to lift item up to 50 lbs. Unassisted

What You Need to Succeed

Knowledge, Skills, Attitude:

  • Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.
  • Must be responsive to all customer issues at all times.
  • Must have own credit card and be willing & able to travel at short notice.
  • Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Education and Training:

  • Education/Training: Associates Degree or equivalent technical training. Electrical/Electronic Engineering related Degree. Computer literacy required. 
  • Minimum of 2-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Referenznummer

8358

Arbeitsort

IL, IN, MI, OH and KY

IL, IN, MI, OH and KY

Pensum

Vollzeit

Geschäftsniederlassung

Eagle Product Inspection LLC [Delaware]

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500