- Promote the strategy of the department to the field engineers and throughout the Mettler organization
- Supervise the field engineers in the region. Address employees concerns and/or performance concerns in real time. Maintain proper documentation as needed
- Training and development of field engineers within the region. Get all FE's to expert level
- Management of the financial performance of the region
- Handle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetings.
- Keep employees motivated and performing at a high level
- Focus on process improvement and continuous improvement
- Travel into the region 1 week a month or as needed to work with field engineers and visit customers (Gemba)
- Run daily tier call and track/update ongoing issues on the issues tracking sheet/website
- Stay current with developments within the PI product line: Technical bulletins, new product developments, failure trends and pass on to the field
- Manage field engineer staffing within your region
- Timely turnaround of approval requests: Time sheets, expense reports, time-off requests, service admin or accounting requests
- Conduct performance reviews for technicians in your region by the established deadline
- Manage special projects as assigned by the National Service Manager
- Identify and maintain a professional working relationship with sales/sales representative organizations within your region
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
- Must be organized, efficient and detail-oriented
- Innovative and effective problem-solver
- Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
- Ability to handle multiple projects with changing priorities and deadlines
- Works well alone or as part of a team
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives.
- Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio)
- Innovative and effective problem-solver
- Other duties as assigned
- Bachelor’s degree in business management or technical management required
- 6 years of relevant experience is required
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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