Senior/ Customer Service Executive – Order Fulfillment - - 11209

Our Opening and Your Responsibilities

Key Purpose of the Role:

Key contributor to the units Order2Cash performance index through optimizing the end-to-end customer orders process (PO to STO)

Key Responsibilities:

SAM/SVC

Supports business owners to ensure fast and efficient customer order fulfilment
Liason between Regional Back Office and Sales teams
Unit specialist in Order Fullfillment process for SAM and SVC
Selected order processing and quote maintenance

Others

Return order management
Actively pursue continuous process improvement to the PO to STO process as well as ARMs process

What You Need to Succeed

Competencies

Learning agility
Strong attention to details
Good interpersonal skill and good problem trouble shooter
Maturity and adapt working across a matrix setup

Mandatory

Diploma/Degree in a professional discipline
Prior experience in similar capacity or in customer service/support functions

Preferred

Experienced with SAP
Good commercial or business process knowledge

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Job Reference #

11209

Location

Selangor

Shah Alam

Job Type

Full-time

Legal Entity

Mettler-Toledo (M) Sdn. Bhd.

1st Floor, Lot 8, Jalan Astaka U8/84 Seksyen U8, Bukit Jelutong 40150 Shah Alam, Selangor Malaysia

+60 3 7844 5888