Senior/ Customer Service Executive – Order Fulfillment

Our Opening and Your Responsibilities

Key Purpose of the Role:
  • Key contributor to the units Order2Cash performance index through optimizing the end-to-end customer orders process (PO to STO)

Key Responsibilities:
SAM/SVC
  • Supports business owners to ensure fast and efficient customer order fulfilment
  • Liason between Regional Back Office and Sales teams
  • Unit specialist in Order Fullfillment process for SAM and SVC
  • Selected order processing and quote maintenance

Others
  • Return order management
  • Actively pursue continuous process improvement to the PO to STO process as well as ARMs process

What You Need to Succeed

Competencies
  • Learning agility
  • Strong attention to details
  • Good interpersonal skill and good problem trouble shooter
  • Maturity and adapt working across a matrix setup

Mandatory
  • Diploma/Degree in a professional discipline
  • Prior experience in similar capacity or in customer service/support functions

Preferred
  • Experienced with SAP
  • Good commercial or business process knowledge

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

11209

Location

Selangor

Shah Alam

Job Type

Full-time

Legal Entity

Mettler-Toledo (M) Sdn. Bhd.

1st Floor, Lot 8, Jalan Astaka U8/84 Seksyen U8, Bukit Jelutong 40150 Shah Alam, Selangor Malaysia

+60 3 7844 5888