Order Management Specialist

Our Opening and Your Responsibilities

The Order Management Specialist is primarily responsible for processing inbound order requests for Parts, New Equipment and Rental orders.   This position makes it significantly easier to conduct business with METTLER TOLEDO working effectively with Sales, Customer Service, Supply Chain, Logistics, Finance, Marketing and other departments to provide world class service to our customers, both internal and external.  This role serves to demonstrate METTLER TOLEDO's values by proactively driving continuous improvement, delivering quality and performing with integrity.


Essential Duties and Responsibilities
  • Ensure all orders(parts, new equipment, rentals to sale, buyouts, trade show, etc), order change requests and cancellations are received and processed in an accurate and timely manner following established SOPs, job aids and best practices, while maintaining applicable ISO & Sarbanes-Oxley compliances
  • Meet the establish turn times on orders and quality metrics
  • Determine accurate ship and delivery dates based on system-generated commitment dates, available inventory, product lead-time, carrier routing calculations, and customer delivery and method of shipment requests for all items ordered
  • Ensure the order acceptance, acknowledgement, and drawings are handled accurately and expeditiously
  • Coordinate with service team on rental/demo orders to coordinate service techs for rental orders
  • Work closely with internal departments to ensure delivery commitment dates are achieved and a high level of customer satisfaction is maintained:
  • Order status, requests to expedite/prioritize orders, special shipping instructions, credit issues, pricing discrepancies, product availability
  • Proactively analyze and follow up on unshipped customer orders
  • Resolve shipment issues due to incorrect, missing, and/or damaged product
  • Ensure order management housekeeping reports are reviewed daily and proper action is taken to resolve order issues (Reports: open order, blocked orders, incomplete orders, orders in error, etc.)
  • Controlling Invoicing
  • Issue accurate deposits and milestone invoices throughout the order.
  • Understand special terms and revenue recognition requirements.
  • Ensure accurate invoice aging.
  • Collaborate with the account receivable department, Channel Partners, RSMs and customers to resolve payment disputes.
  • Follow the customer's requirements for invoicing.
  • Other duties as required or assigned.  It is required to work longer hours on month end until all the orders are booked and the month is closed.  Sometimes, the month end may fall on a weekend or holiday and we may need to work on Saturday or the holiday.  In addition, there is no time off the last 3 days of the month due to month end activities.  Rotation of 10-7pm shift and weekend on call is required.

What You Need to Succeed

Education & Experience 
  • Bachelors Degree preferred. High School Diploma or GED Required. 
  • 2+ years experience working in a customer service role or sales support role
  • High degree of initiative and ownership
  • Multi-Task
  • Attention to detail for both accuracy and content
  • Good Communication skills.
  • Very good knowledge of Microsoft Office Suite is required.  SAP knowledge is desired. 

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

11241

Location

Florida

Lutz

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500