Service Sales Application Engineer

Our Opening and Your Responsibilities

Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!


Summary:
Manage and improve the Service Sales process delivered to our customers through equipment upgrades.


Essential Duties and Responsibilities include the following:
  • Develop and maintain processes for quoting and managing upgrades through the service sales team.
  • Decrease the time between requests for quote and quote delivery.
  • Research the current machine configuration and customer specifications, in order to determine an appropriate machine upgrade and/or a product replacement strategy.
  • Collaborate with Engineering, Manufacturing, Product Management, Technical Support and Service Sales in order to develop and create Service Upgrade Products.
  • Develop customer target lists through analysis of the installed machine database (iBase) and assist in developing the targeted campaigns for driving upgrade opportunities.
  • Review all requests for technical accuracy and feasibility.
  • Provide technical feedback with regards to requests from customers and Sales Representatives.
  • Work with engineering groups to improve the quoting process.
  • Report to management all order fulfillment problems, dissatisfied customers and issues that impact the ability to deliver the customer.
  • Create and measure KPI's to improve conversion rates of quotes to sales.
  • Create and measure KPI's to improve the profitability of upgrades.
  • Coordinate the manufacture and delivery of upgrades through the Production Organization.
    • Other duties as assigned

What You Need to Succeed

Knowledge, Skills, Attitude:
  • Have a thorough understanding of electronics and schematics, material handling, metal detection (MD), X-Ray (XR), check weighing (CW), and vision inspection (VI). 
  • Knowledge of Mettler internal systems and ability to navigate through them to find answers to technical questions/problems (The Vault, Syteline, Sales Logix, Intranet site, schematics, Team Center, Autodesk Inventor, Microsoft etc).
  • Understanding of the food processing, packaging and pharma industries and environments
  • Ability to handle a hectic, fast pace, ever –changing work environment, while maintaining a professional attitude
  • Must be organized, efficient, detail-oriented, innovative and effective problem-solver.
  • Ability to work independently or with a team.
  • Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
  • Experience with computerized office systems and video editing software
  • Must be able to meet difficult deadlines
  • Support and conform to 5S objectives.
  • Strong problem solving abilities.
  • Ability to understand the customer needs and conceptualize a technical solution to meet their requirements.
  • Ability to handle multiple projects with changing priorities and deadlines
 
Education and Experience:
  • Bachelor’s degree or six years of relevant experience.
  • Supervising a team
  • Significant technical experience in MD, XR, CW, and VI.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

11477

Location

Florida

Lutz

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500