Area Service Leader- Pipettes

Our Opening and Your Responsibilities

  • Directly supervises department employees and is responsible for running the day-to-day operations of a Pipette Service Center.

  • Carries out supervisory responsibilities including but not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving internal and external issues in a professional manner.

  • Schedules and coordinates the completion of daily and weekly production assignments, ensuring that all duties are completed as required. Works to ensure the proper flow of orders through the entire Pipette Service system to ensure service goals are met.

  • Directly leads and supervises the Pipette Service Center while ensuring that the Pipette Service Center responsibilities are carried out in accordance with the organization's policies and applicable laws.

  • Analyzes, resolves, or assists Pipette Service technicians in completing daily assignments. Collects, analyzes, and resolves issues relating to technician performance.

  • Coordinates the monitoring, investigating, and documentation of new or service related warranty returns. Performs unannounced spot checks on technicians' work and maintains related records.

  • Coordinates the training of department team members, sales personnel, and others as requested.

  • Establishes or adjusts work procedures to meet established standards and recommends measures to Service Operations Manager for improving procedures and equipment.

  • Works with Service Operations Manager to plan for future growth of department.

What You Need to Succeed

  • Associate's degree (A. A.) or equivalent from an accredited two-year college or technical school plus 1-2 years of related experience in Instrumentation, Packaging Pipettes, and/or equivalent combination of education and experience.
  • Ability to read, write comprehend complex instructions, correspondence, and memos. Ability to effectively present verbal information to customers and other employees of the organization.
  • Ability to add, subtract, multiply and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • To perform this job successfully, an individual should have a good knowledge of computers, SAP and common Microsoft Office programs.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, educational matching gift program, perks and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Mettler Toledo Rainin manufactures pipettes, one of the most basic tools used in every type of chemistry laboratory and many kinds of biological laboratories. Rainin's pipettes consistently rank among the top premium pipette brands in North America, Europe, Asia and the Middle East.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #


Preferred Location



Job Type


Pay Range


Legal Entity

Mettler-Toledo Rainin, LLC [Delaware]

7500 Edgewater Dr, Oakland, CA 94621 United States

+1 (800) 472-4646