Product Technical Support Specialist - Industrial

Our Opening and Your Responsibilities

We are hiring a Technical Support Specialist for our Industrial product line in the Columbus, Ohio area who will provide pre- and post-sale tech support to internal and external customers within the Americas. As our Tech Support Specialist, you will be an in-depth product and technical authority giving premier customer service in line with Mettler Toledo culture. 

Your responsibilities would include: 

  • Providing in-depth technical support for the products within the industrial business area 
  • Meeting or exceeding important metrics for providing support to our customer base such as abandonment rates, first contact resolution, call volume, etc. 
  • Logging and documenting calls, emails and chats into our tracking database. 
  • Creating customer quotations and related documents in partnership with our production team. 
  • Authoring and reviewing technical bulletins, white papers and similar product documents. 
  • Assisting or leading product-related training.

What You Need to Succeed

  • An associate's degree in engineering or a related technical field of study or equivalent work experience. 
  • Two years or more of technical/mechanical support or technical training experience. 
  • Excellent customer service skills to interact with customers with solid written and verbal (English) communication skills to both present and write product-related documents and white papers. 
  • Experience with system integrators in an industrial manufacturing environment.
As a Plus, Do You Also Have? 
  • A bachelor's degree 
  •  Direct experience with industrial weighing equipment, weighing systems, data collection or process controls

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

11988

Location

Ohio

Preferred Location

Columbus

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537