Field Service Technician - Retail Equipment

Our Opening and Your Responsibilities

The individual is responsible for performing calibration and preventative maintenance (PM) on weighing and wrapping equipment without assistance, within the respective Business Area. This individual will be required to more frequently utilize resources such as technical support, mentors, or other training materials to complete these tasks. May be required to assist others on installations, projects and/or repairs as necessary, but would not be able to perform repairs or installations independently. 

Essential Duties and Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Perform PC networking & software configuration Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. 
  • Assists and cooperates with Scheduling Analyst and Service Support Team as necessary. 
  • Is proactive in promoting and selling service and products. 
  • Submitting sales leads at a level commensurate with experience is required. 
  • Resolves first-line customer concerns and helps resolve invoicing issues when applicable. 
  • Ensures compliance with all company and customer safety and quality policies and procedures. 
  • Works to ensure customer uptime requirements are met and that all work assignments are completed on time. 
  • Maintains a close professional relationship with external/internal customers, sales, technicians and leaders.
  • Provide accurate problem analysis to higher level technical personal when escalation to resolve the issue is required. 
  • Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. 
  • Must comply with the Company Fleet policy. 
  • Accurately submits Weights & Measures paperwork to state/county in a timely manner. 
  • On-call rotation is required to support Mettler Toledo customer base. 
  • All other duties as assigned.

What You Need to Succeed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, behavior and/or ability required. 
  • A valid driver's license is required.
  • Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. 
  • Associate's degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience. 
  • Customer facing or field service experience preferred. Commercial experience desired. 
  • Must have basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration; understanding of router, switch, AP and service/client relationships and LAN structure. 
  • 1 – 3 years electro /mechanical repair or weighing industry experience required. 
  • Must obtain and maintain a valid Weights & Measure license for assigned service area. 
  • Demonstrate skill in the use of Microsoft Office products including Word, Excel and Outlook. 
  • Basic understanding of PC networking & software configuration. 
  • Understand router, switch, AP, server/client relationship, LAN structure and how they work together. 
  • Overnight travel is required and may be up to 25% on avg.; but could be as high as 50% depending on business needs. 
  • This position will require you to reside within 30 miles of the service territory. 
  • Special protective equipment and clothing may be required. 
  • You may be working at a customer location that requires up-to-date vaccinations and/or testing. If that's the case, you will be require to provide proof.

Our Offer to You

  • A company car with paid insurance for your work use. 
  • All tools and equipment needed to perform the job including personal protective equipment, specialized tools, and a clothing allowance
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching, Gym discount program if you elect our Aetna medical coverage, and all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards
  • High earning potential with a proven track record of success and promotional growth opportunities
  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 

  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

12134

Location

Alabama

Preferred Location

Birmingham

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537