Service Product Manager

Our Opening and Your Responsibilities

As our Service Product Manager, you will be responsible for the execution and management of the overall service concept, supporting material, and pricing during new product development. You will work closely with the R&D project team by providing service requirements, serviceability input, verification and validation testing of both hardware and software. You will also provide the complete service launch package and training to equip all service organizations with the necessary skills, material, and tooling to provide high quality service to our customers around the world. Your responsibilities will also include: 
  • Managing the product lifecycle (PLM) for service deliverables from idea generation and business justification to product development and introduction. 
  • Developing the Standard Service Products (SSP's) to include installation, maintenance, repair, and contract offerings. 
  • Creating service software tools and training programs for remote support and troubleshooting. 
  • Scheduling, coordinating, and executing service training for new product introductions. 
  • Implementing and managing quote content for the Product Data System (PDS). 
  • Establishing service pricing, managing service price lists, and supporting customer care needs to service parts management and quotation assistance.
  • Providing backup for technical support and service training of active products.

What You Need to Succeed

  • Bachelors degree in chemistry or engineering, or equivalent work experience. 
  • 3-5 years of experience in product management in a service capacity or in technical support. 
  • Must live near Columbia, MD, to work in the office full time.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. ( means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products.  As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents. 

  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

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For those who prioritize precision, Mettler Toledo is precisely where you belong.

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Mettler-Toledo Autochem, Inc.

6708 Alexander Bell Dr, Columbia, MD 21046 United States

+1 (410) 910-8100