Product Technical Support Specialist - T&L

Our Opening and Your Responsibilities

The Product Support Specialist II position will be at the T&L AM Regional Competency Center, located Lutz, FL, USA. This role will have primary responsibility for the America’s Region for technical and post-sales support, for Mettler Toledo's Dynamic Weighing and Systems product portfolio and applications. This role will work closely with other members of the Global Product Support team members, Research & Development Engineers, and Global Product Managers to provide essential post- and after-sales support of assigned products to field engineers. 
Primary activities include:
  • Training Content Development/Updating
  • Service Documentation (Review/Ownership)
  • Conducting eDemos and Training Sessions
  • Install/Maintenance Troubleshooting
  • Spare Part Management (Extended)
  • Quality Topics 
  • Project Management


Product Technical Support
  • Provide ongoing technical support for assigned product families including:
  • Utilize the Global IND HelpDesk/phone to provide technical support for internal and external stakeholders
  • Maintain the regional technical support library and global FAQ knowledgebase
  • Communication of technical issues, quality, and defects to respective stakeholders
  • Maintain the dynamic weighing and system components in the AM Regional Competency Center (Lutz, FL)
  • Provide on-site customer/partner support in cases of escalations within the Go-to-Gemba rules
  • Aid with trade show activities (demo kits, booth support, etc.)

Product Training
  • Collaborate with Research & Development to develop and create a strong global service training material
  • Define and coordinate global training activities with internal and external stakeholders
  • Adapt content to the needs of regional markets (for customers, partners, and service technicians)
  • Ability to work in a team environment for training sessions with multiple trainers.
  • Provide on-site training, eDemos, and remote training to customers and country service organizations 

Quality & Logistics
  • Support regional quality issues (only external complaints) for Product Development, Launch & Phase-out of assigned products.  Validate issues by devising tests to prove or disprove reported issues.
  • Assist Global Product Manager(s) and direct/indirect service organizations with the service plan of new products

What You Need to Succeed

Education / Experience:

  • Bachelor of Science or similar education with focus on electrical, computer science, mechanical or related technology field is preferred.
  • Strong analytical abilities (root cause analysis) 
  • Excellent interpersonal and written/verbal/presentation skills are required
  • 1- 3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and service. 
  • Strong organizational skills with the proven ability to effectively manage multiple priorities
  • Candidate should have experience in managing projects with different levels of stakeholders involved.
  • Proficient with Microsoft Office, especially PowerPoint

  • Ability to act in a self-motivated approach to quickly define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret and/or prepare an extensive variety of technical instructions in diagram or text form
  • Ability to deal with several abstract and concrete variables while driving to the generation of a range of possible solutions / strategies
  • Must possess a good business sense and ability to reach conclusions
  • Make sound decisions with sometimes ambiguous information
  • Good technical aptitude to quickly learn our market applications and solutions

Work Style
  • Capable of managing competing priorities and projects. 
  • Equally comfortable and effective working individually, as part of a team, or as part of a geographically separated team

Computer Literacy
  • Strong communication interface capabilities (Serial, TCP/IP, PLC, Web based, etc.)
  • Directing, editing and/or production of short informative videos is a plus. (OBS a plus)
  • Ability to understand complex systems with multiple interfaces including data merging

  • Clear, concise written and verbal English is required.  
  • Spanish language skills are desirable.

Travel Requirements
30-35% regional and international travel for service training seminars or introduction activities; transportation will be by commercial or personal means and will include economy class air travel; ability to obtain a passport with valid visas for entry into countries throughout the world.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

For those who prioritize precision, Mettler Toledo is precisely where you belong.

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Mettler-Toledo, LLC

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500