- Acting as a single point of contact for phone calls and tickets from employees concerning IT issues and queries
- Conducting 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices
- Ability to handle IT support phone calls and tickets within defined Logging all phone calls in the Service Desk tool (ServiceNow)
- Taking ownership and coordinate with other IT Support teams for High priority issues.
- Escalate unresolved tickets to next level support teams
- Excellent verbal and written communication skills in Spanish and English are a must
- Preferred IT related degree or 1-2 years of IT customer support experience
- Excellent verbal and written communication skills in English and Spanish are a must
- Problem-solving abilities Good understanding of computer systems, mobile devices and tech products
- Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 10, Microsoft Office 365 Working experience in PC / Laptop troubleshooting and providing end user support
- Hours: Prefer someone working 10am - 7pm, but willing to discuss
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity