- Responding and resolving customer's technical and/or application questions via phone or email.
- Providing product and application support to global Mettler Toledo Marketing Organizations, OEM, and end-user customers.
- Simulating customer's applications to reproduce them in our facilities and working closely with Thornton Product Management and R&D to resolve associated customer issues.
- Identifying and communicating process improvements, new product ideas, application aids, and other opportunities for Mettler Toledo Thornton.
- Providing training support for internal and external customers.
- Participating in product development teams representing Product Marketing, in helping to define new products.
- Bachelor's degree in electrical or mechanical engineering, life sciences, or related field.
- Minimum of 1-3 years technical, customer service, or related experience.
- Ability to work in a hybrid model; minimum of 3 days a week at our Billerica, MA location.
- Ability to travel up to 25%. Knowledge of SAP is a plus.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity