Team Leader - Field Service Weighing - North - - 18393

Our Opening and Your Responsibilities

We are seeking a motivated Field Service Team Leader specialising in weighing technologies to provide both technical and operational support to our technicians and service back office. In this role, you will assist in managing the service team while ensuring high levels of customer satisfaction and operational excellence

Key Responsibilities:

Proactively provide technical and operational support to field technicians and the service back office.
Assist in deputizing for the Service Manager - Analytical and Weighing as required.
Act as a deputy for the Weighing Team Leader (South) when needed.
Engage in escalations to facilitate quick and acceptable resolutions, maximizing customer satisfaction.
Support the Service Manager - Analytical and Weighing in maximizing chargeable opportunities and effectively managing the region.
Deliver and organize training sessions for technicians as required to ensure high competency levels.
Ensure adherence to Health & Safety legislation, customer-specific site regulations, and required quality systems.
Foster a collaborative team spirit by actively supporting other departments within the company.
Conduct customer site surveys to advise and quote on service work accurately.
Carry out technician competency and safety audits to maintain high standards.

What You Need to Succeed

Proven experience in successfully supervising a team of field-based service personnel.
Technical competence on lab and industrial weighing products.
Excellent verbal and written communication skills to interact with team members, customers, and other stakeholders.

Our Offer to You

What you can expect from us:

International career development opportunities
Part of One Team who thrive from collaboration and drives continuous improvement
Supports working families through enhanced family friendly policies and flexible working patterns.
Supporting individual learning, development and growth within the Company
We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4 x life assurance.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Job Reference #

18393

Preferred Location

North East, North West, Scotland

Job Type

Full-time

Legal Entity

Mettler-Toledo Ltd.

64 Boston Road, Beaumont Leys Leicester, LE4 1AW United Kingdom

+44 116 235 70 70