- Proactively provide technical and operational support to field technicians and the service back office.
- Assist in deputizing for the Service Manager - Analytical and Weighing as required.
- Act as a deputy for the Weighing Team Leader (South) when needed.
- Engage in escalations to facilitate quick and acceptable resolutions, maximizing customer satisfaction.
- Support the Service Manager - Analytical and Weighing in maximizing chargeable opportunities and effectively managing the region.
- Deliver and organize training sessions for technicians as required to ensure high competency levels.
- Ensure adherence to Health & Safety legislation, customer-specific site regulations, and required quality systems.
- Foster a collaborative team spirit by actively supporting other departments within the company.
- Conduct customer site surveys to advise and quote on service work accurately.
- Carry out technician competency and safety audits to maintain high standards.
- Proven experience in successfully supervising a team of field-based service personnel.
- Technical competence on lab and industrial weighing products.
- Excellent verbal and written communication skills to interact with team members, customers, and other stakeholders.
- International career development opportunities
- Part of One Team who thrive from collaboration and drives continuous improvement
- Supports working families through enhanced family friendly policies and flexible working patterns.
- Supporting individual learning, development and growth within the Company
- We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4 x life assurance.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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Job Type
Legal Entity