- Developing a deep understanding of product features, functions, and applications in real-world scenarios.
- Acting as a trusted advisor to customers, recommending best practices and usage tips.
- Assisting customers with integrating our solutions into their workflows or systems.
- Responding promptly to customer inquiries via email, phone, and online support systems.
- Diagnosing and resolving application-specific technical issues related to process analytical measurements.
- Providing step-by-step guidance for system configuration, troubleshooting, and optimization.
- Designing and delivering engaging product training sessions for customers, both onsite and remotely.
- Conducting live demonstrations of product features and applications tailored to customer needs.
- Creating training materials, including videos, presentations, and user guides.
- Creating and updating technical support materials, including FAQs, manuals, and troubleshooting guides.
- Providing insights on common issues or product enhancement opportunities to improve customer satisfaction.
- Providing onsite support as needed for complex troubleshooting, system setup, or demonstrations.
- Supporting remote system installations, upgrade, and software configuration.
- Creating collateral such as white papers, case studies, presentations, and product brochures.
- Attend and act as booth lead in industry trade shows, ensuring highest ROI with lead engagement strategies and product positioning and messaging.
- Other duties may be assigned.
- Degree in engineering, biological sciences, chemistry or related technical field is preferred.
- 5+ years of experience in a bioprocessing environment, technical support, application support, or related field.
- Experience conducting technical product trainings or demos is highly preferred.
- Intermediate to advanced knowledge of Microsoft Office suite, especially Excel and PowerPoint.
- SAP experience is preferred.
- Ability to travel up to 25%, including both overnight and local travel.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity