Service Process Harmonization Analyst

Our Opening and Your Responsibilities

  • Regularly review live SAP unit processes and identifying areas of improvement, areas to be harmonized or both.
  • Develop deep understanding of the Service template and the interactions between the service back office and the field technicians.
  • Define a way to easily illustrate those interactions and the associated challenges to all applicable stakeholders 
  • Maintaining high quality process maps that can be shared with other live units as 'best practice' to enable local implementation.
  • Preparing specific guidance on:
    -CSA Completion,
    -Technician Notes,
    -Synchronization guidelines (Inc. customer signature capture),
    -Spare parts ordering process.
  • Development of Change Management stories that help units understand the need for change and that help to speed up the subsequent adoption in unit.
  • Development of dashboards to track progress against project aims, that can be used to update GMC Level SteCo.

What You Need to Succeed

  • Experience in creating and/or maintaining process maps. 
  • Experience in process analyzing and taking part in process improvements.
  • Fluency in English. 
  • Project management skills. 
  • Very good analytical skills. 
  • Very good communication and presentation skills. 
  • Excellent knowledge of MS Office.
  • Working knowledge of the Service Template in SAP would be an asset.

Our Offer to You

  • Stable employment conditions on the basis of contract of employment. 
  • Annual bonus. 
  • Medical care with dental package. 
  • Life insurance. 
  • Home office. 
  • Flexible working hours. 
  • Trainings and professional development. 
  • Possibility to work in an international environment with multicultural team.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

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