CRM/Salesforce Support Specialist

Our Opening and Your Responsibilities

Biotix has rapidly grown into a global, premier provider of laboratory consumables. Our products are distributed throughout the world and are recognized for their high quality and their innovation. 
We have an exciting opportunity for a CRM/Salesforce Support Specialist within our Biotix Marketing Team.
  • Serve as the primary system administrator for the Salesforce.com environment 
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for SFDC upgrades
  • Manage Salesforce.com data feeds, integrations, and data uploads to Pardot/Sales Cloud
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with management teams to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set while implementing the platform across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements and recommendations. 
  • Create automation and process workflows connecting forms/leads from third party activities into the pardot system. 
  • Track and maintain data collection from various marketing campaigns across different channels. 

Skills Required
  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

What You Need to Succeed

  • Minimum two years of experience as a Salesforce.com administrator
  • Experience using and implementing processes with the Pardot program by salesforce
  • Salesforce.com Admin (ADM201 and ADM211) certified preferred
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Experience working in a SCRUM or agile environment preferred

Our Offer to You

We take care of you and your family:
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Biotix was acquired by Mettler Toledo in 2017. Biotix is a world-class manufacturer of laboratory consumables and liquid handling solutions. With more than 700 employees worldwide we have assembled a team of life science professionals that are devoted to bringing our innovative products the highest standars in order to meet our customer needs. One of our core values is to foster collaborative relationships internally and also with customers and partners. You can find more information about us in our website: www.biotix.com.

Everyone who works at Mettler Toledo impacts the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Biotix and Mettler Toledo endeavor to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

5757

Location

California

San Diego

Job Type

Full-time