Sales Support Supervisor

Our Opening and Your Responsibilities

Role/Purpose:

The Sales Support Supervisor is responsible for leading and managing all order entry activities in support of the sales department while ensuring that company standards are achieved and maintained with a targeted emphasis on continuous improvement, providing support, structure and documented formalized training for employee development. The position requires a hands-on, self-starter with the ability to motivate and lead subordinates and others. You must also be a skilled communicator who is able to convey information, ideas and policy to all levels within the organization.


As the Sales Support Supervisor you will assist with interpreting, discussing and editing orders received from sales representatives covering a wide range of standard and special products and services.  Assist with clarifying conditions of sales, discounts, commissions, shipping and handling instructions.  Provide project management activity within the Sales Department supporting Product Inspection Division tasks.  Maintain records and related information.  Responsible for the submission of various daily, weekly and monthly reports.


Essential Duties and Responsibilities:
  • Supervise Order Entry team and Rental/Demo
  • Support Sales team 
  • Ensure new orders for new sales equipment processed efficiently and correctly
  • Establish & implement KPIs that track department productivity, quality & performance
  • Prepare daily, weekly and monthly reports and ensure Quality metrics board is updated
  • Disaster Recovery
  • Manage the Processing Commission payments for accurate and timely processing
  • Must be organized, efficient and detail-oriented
  • Able to handle a hectic, fast pace, multi-task work environment, while maintaining a professional attitude.
  • Projects as assigned
  • Research required information using available resources
    • Other duties as assigned

What You Need to Succeed

Required Knowledge, Skills and Abilities:
  • High energy and determination to resolve customer order issues.
  • Excellent working knowledge of ERP systems, SAP preferred.
  • Good task and project management skills.
  • Strong organizational skills and attention to details
  • Ability to provide informative and professional assistance when working with internal customers and co-workers, including maintaining positive interpersonal relationships which encourage openness.
  • Demonstration of strong verbal and written communication skills 
  • Maintain professional attitude with exceptional interpersonal skills. 

Minimum Education / Experience Required:
  • 4 year degree preferred
  • 2-3 years of relevant experience in an supervisory function, preferably in sales department
  • Able to type 50 WPM
  • Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook)
  • SAP experience a plus 

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

7057

Location

Florida

Lutz

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1571 Northpointe Pkwy
Lutz, FL 33558
United States

+1 (813) 889-9500