Sales Support Specialist - OHAUS Corporation

Our Opening and Your Responsibilities

As our Sales Support Specialist, you will be responsible for telemarketing activities and for providing hi-level sales support within OHAUS. The position is structured to generate new sales leads and to market designated products. This is a remote position. 

Your key duties and responsibilities will include: 
  • Telemarketing and sales activities to support marketing initiatives, including the generation and/or qualification of sales leads obtained from internet sources, trade shows, mail campaigns, and inbound phone calls with direct participation in outbound call campaigns and projects.
  • Effectively nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-ready. Move each lead to the next step in the sales cycle at the appropriate time and ensure a clean hand off to Sales Representatives when lead approaches a buying decision.
  • Oversight of all inbound sales activity in designated markets. This includes managing orders in a timely manner, while maintaining ISO compliance; serving in an advisory capacity to guide customers toward appropriate and cost-effective Ohaus solutions; and quoting on desired solutions.
  • Call on customers to advise them of current sales promotions, and conduct surveys.
  • Qualify sales leads by assessing need, budget, and buying authority. 
  • Be responsible for duties associated with the management of account and contact information within the CRM system.  Complete change requests in SAP to correct inaccurate customer contact information and duplicate data base records, and submit the change requests to the SAP Administrator.    
  • Track all outbound and inbound calls in SAP and capture specific customer and product details related to the call.
  • Posses an overall knowledge/ ongoing learning of product lines and service offerings
  • Be responsible for learning the SAP system and any support modules. 
  • Possess a working knowledge of Microsoft Office including Outlook, Excel and Word. 
  • Be responsible for achieving assigned telemarketing goals and objectives, continuously improving your customer phone skills, and communicating effectively with management.

What You Need to Succeed

  • Bachelor’s degree from a four-year college or university; or an Associate’s degree with any combination of Customer Service, Sales, or Marketing related experience
  • Prior experience working in a call center environment or related telephone call operation is desired
  • Candidates must possess the ability to utilize and work within a computerized business data system and must possess strong data entry skills.
  • Have the ability to work independently and in a remote/home office environment
  • Must be able to set priorities, meet critical deadlines, and be flexible to manage multiple projects
  • Experience with Microsoft Excel, Word and PowerPoint
  • SAP experience is a plus  

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards 
  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

OHAUS Corporation, a subsidiary of Mettler Toledo, manufactures an extensive line of weighing products, laboratory equipment and analytical instruments that meet the weighing and measurement needs of virtually every industry. We are a global leader in the laboratory, industrial and education channels, as well as a host of specialty markets, including the food preparation, pharmacy and jewelry industries. An ISO 9001:2015 manufacturer, our products are precise, reliable and affordable, and backed by industry-leading customer support.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. 

If you would like more information about your EEO rights as an applicant under the law, please contact us at hr@ohaus.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

7071

Location

Indiana, New Jersey, New York, Ohio, Pennsylvania, Texas

Job Type

Full-time

Legal Entity

Ohaus Corporation [New Jersey]

7 Campus Dr #310
Parsippany, NJ 07054
United States

+1 (973) 377-9000