Telesales Specialist

Our Opening and Your Responsibilities

Role/Purpose: The Telesales Specialist is primarily responsible for: Selling service contracts via outbound call campaigns as well nurturing incoming leads for new contract inquiries that are generated by other teams. Executing targeted and planned ibase marketing campaigns, prospecting, and nurturing new contract sales leads by utilizing the telephone, e-mail, internet, and other available technologies. Offering straightforward consultation, support, and solutions to prospective customers. Managing all opportunities, master data, and contract sales pipeline in appropriate business operating system. Working closely with the applicable Field Operations and Field Service Sales teams to confirm site specific requirements and gathering asset information when needed.

 

Essential Duties and Responsibilities:

  • Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer support

  • Meet and exceed agreed upon objectives including but not limited to sales revenue, productivity, and quote conversion rate

  • In-depth knowledge of all internal applications related to service sales and marketing, including but not limited to SAP CRM

  • Proactively employing professional selling skills in the pursuit of new service business, and accurately managing and recording data generated from these efforts. Manage incoming calls from customers related to our service solutions and activity follow-ups. Execute and track outbound activities on assigned campaign lists with a purpose of new service revenue growth.

  • Provide complete solutions and collaborate with the field when necessary, for service inquiries; includes recommending the appropriate services to meet the customer’s specifications, preparing formal quotations, and following up accordingly with the goal of closing the transactional sale.

  • Qualify Service Sales leads by assessing need, budget, and buying authority. Obtain basic qualifying information including (but not limited to) time-frame for purchase, decision maker(s), budget, influencing factors, and next step in the sales process.

  • Effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-ready. Move each lead to the next step in the sales cycle at the appropriate time and ultimately close the sale for a new service contract.

  • Execute effective pipeline management on all opportunities by demonstrating consistent follow-up and timely closure based on customer feedback. Provide a high quality customer experience throughout the duration of the sales cycle, from initial interest to receipt of form of payment.


  • Work in coordination with field sales representatives as well as any service support team within the organization to obtain problem resolution and resolve customer issues as needed

  • Continuously communicate with other teams to improve our service processes and constantly promote cross team collaboration

  • Maintain compliance with ISO standards and MT operating policies and procedures specifically related to Sarbanes Oxley controls and compliance with the company's order validity policy, authority limits, and standard terms and conditions of service contract

  • Work on special projects as needed

  • Other duties as assigned

What You Need to Succeed

 Required Knowledge, Skills and Abilities

  • Excellent organizational skills, efficient, detail-oriented and customer focused
  • Exceptional math, written and verbal communication skills
  • Knowledge of pricing techniques and strategies for determining field service labor, material and travel costs
  • Ability to handle multiple projects with changing priorities and deadlines
  • Ability to analyze and make sound judgments on service contract risk
  • Ability to analyze websites to assess potential leads and customer product knowledge
  • Must be able to manage deadlines and prioritize multiple tasks
  • Must be able to communicate with management on processes or customer issues
  • Must communicate both verbally and in writing throughout the organization in a clear and concise way to ensure that customers' expectations are understood
  • Experience with computerized office systems and software (i.e., Microsoft Office, Microsoft Outlook, internet)
  • Experience in SAP or another ERP software system and SalesLogix helpful


Minimum Education / Experience Required:

  • A Bachelor's degree is preferred with two to three years of any combination of customer service, sales, or marketing related experience
  • Outbound call center experience and telesales skills training are required
  • Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types
  • Product Inspection product knowledge is a plus
  • Familiar with field service practices and procedures, having worked in a field service environment previously

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

7157

Location

Florida

Lutz

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1571 Northpointe Pkwy
Lutz, FL 33558
United States

+1 (813) 889-9500