First Line Support

Our Opening and Your Responsibilities

Key Responsibilities and Duties include:

Desktop Support:

·       Provide telephone and email support to in-house and remote staff for OS, application, network and hardware issues.

  • Resolve problems by remote control or visiting in person if required.
  • Escalate calls where necessary to either other IT dept member or external support.


  • Set up and maintenance of all user accounts on variety of platforms (AD / Exchange).
  • Assisting Helpdesk Supervisor & IT Manager with leased hardware management and ensuring records are up to date.
  • Additional record keeping and documentation.
  • Checking in and out of IT deliveries.

PCs and Laptops:

·       Set up of conference rooms with laptop / projector.

What You Need to Succeed

  • Evidence of interest in, and commitment to, the success of the firm
  • Excellent communication both written and verbal
  • Confident individual with a proactive attitude
  • Excellent telephone manner
  • Exceptional interpersonal skills, demonstrating professionalism in all dealings
  • A self-starter, able to demonstrate high levels of initiative and motivation, but also work closely with other team members and displaying trust and loyalty
  • Ability to manage assigned tasks in an assertive, efficient and timely manner
  • Must be able to multi-task and keep calm under pressure
  • Good team player
  • Excellent attention to detail
  • Proven ability to provide a customer focused service
Excellent, proven organisational skills

Our Offer to You

  • 25 days holiday (pro rata'd)
  • Contributory Pension
  • Sports and social club
  • MY-MT - discount on major retailers

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #



East Midlands


Job Type


Legal Entity

Mettler-Toledo Ltd.

64 Boston Road, Beaumont Leys Leicester, LE4 1AW United Kingdom

+44 116 235 70 70