Service Business Analyst

Our Opening and Your Responsibilities

Mettler Toledo is looking for a new Service Business Analyst to accelerate the growth of our Service business within our North American Marketing Organization. This individual will be responsible for various projects within the Service team and other groups that will help achieve this goal. Other responsibilities include: 

  • Analyzing service data to identify growth potential for our service business, evaluate the quality of the data and define and implement solutions to close any gaps. 
  • Support the MO - with cooperation and under the guidance of the Service Marketing team - create the target groups to help execute campaigns and help to generate accelerated growth in our service business and harvest the potential identified. 
  • Preparation of automated, central data analysis with definition and creation of load files, data restructuring and enrichment out of SAP CRM/ERP/Service Management System.
  • Help mine various data sources for use with service and product marketing campaigns.

What You Need to Succeed

  • Bachelor’s degree in business, marketing, finance or closely related discipline is preferred; or a minimum of two years related experience and/or training; or equivalent combination of education and experience. Prior experience in data analysis 
  • Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint and TEAMS), and Enterprise Reporting and Data Visualization Tools such as SAP Analytics Cloud, Tableau, etc. 
  • Experience with the following (beneficial but not required): 
    • ERP and/or CRM systems, particularly in the areas of service management, preferably SAP CRM and ECC. 
    • Knowledge of METTLER TOLEDO's Service Installed Base (iBase) structure 
  • Draw connections between data analytics and business outcomes. 
  • Prioritizes and plans work activities with a strong consciousness to deadlines; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans; ability to multi-task. 
  • Balances team and individual responsibilities; exhibits objectivity and openness to others' views; provides and welcomes feedback; contributes to building a positive team spirit. 
  • Ability to develop and document processes from conceptual stage to completion 
  • Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. 
  • Must be a self-starter who will identify problems and initiate corrective actions without specific direction from supervisor. 
  • Strong ability to interface with other departments and teams in a professional and cooperative manner.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

8989

Location

Ohio

Columbus

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537