Customer Service Account Manager

Our Opening and Your Responsibilities

We are looking for a Customer Service Account Manager to join us at our brand new office in Royston- follow this link to see the new site.

The Customer Service Account Manager will be managing orders from end to end by working with all departments within the business to ensure on time delivery is met and exceeded for all customer orders. The Customer Service Account Manager will build sustainable relationships of trust through open and professional communication.  

Key responsibilities:
  • Develop and maintain excellent working relationships with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
  • Ensure all customer orders are processed accurately within a timely manner.
  • Work cross-functionally with departments such as Engineering, Planning, Production and Quality to comprehensively understand order status.
  • Manage customers expectations by communicating effectively with regards to delays/issues.
  • Respond to and resolve all enquiry & complaints received in a professional manner.
  • Co-ordinate with logistics and courier companies in arranging shipments.
  • Manage demo stock availability by overseeing and coordinating logistics for each machine.
  • Attend daily & weekly Production meetings.
  • Run weekly open order books specific to each customer and distribute accordingly.
  • Process invoices and credits on a weekly basis ensuring optimal position by month end.
  • Work with Inside Sales Team Lead to achieve business KPIs.
  • Engage in process improvement and change projects.

What You Need to Succeed

Experience working in customer service.
Experience within a manufacturing environment would be desirable.
SAP knowledge and experience preferred. 
Experience working within a close team environment. 
Experience in sales order processing.

Our Offer to You

  • Competitive Salary
  • Employee bonus scheme
  • Life assurance
  • 25 days holiday + bank holidays
  • Employee Assistance Programme 
  • Work in a state of the art building 
  • Fantastic canteen

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #



East of England


Job Type


Legal Entity

Mettler-Toledo Safeline X-Ray Limited

Greenfield, Royston Business Park Royston SG8 5HN United Kingdom

+44 1763 257 900