Workplace Specialist

Our Opening and Your Responsibilities

  • Assist IT Area Manager in executing IT tasks assigned for a specific business unit.
  • Assist Local IT in executing routine and repetitive tasks such as contacting and pushing end users in patching, upgrading their computers.
  • Assist Local IT in fulfilling other IT tasks that fall under Local IT’s responsibilities.
  • Communicate, follow up with end users until resolution of the tasks given to meet the target given.
  • Responsible for the provisioning of IT Service Requests within the agreed SLA for local IT.
  • Focus on both the manual completion of open requests, and continuously looking for opportunities to improve the process and remove manual effort in fulfilling requests, either via automation or simplify the process.

What You Need to Succeed

Qualification / IT Know-How
  • Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of IT support or Technical Support experience
  • Advanced ability to gather, monitor and document data
  • Understand the ITIL framework
  • Excellent customer service skills
  • Excellent verbal and written communication skills in English
  • Additional IT knowledge will be added advantage: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows 10
  • Initiative, able to work independently, good team player
  • Communicative, able to work in virtual international team
  • Flexible, reliable, proactive, show own initiative
  • Passionate and drive for pragmatic solutions
  • Deliver high quality work and can adapt to new challenges
  • Very good English language skills
  • Malaysian citizen

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #


Preferred Location


Shah Alam

Job Type


Legal Entity

Mettler-Toledo Services Asia-Pac Sdn. Bhd.

1st Floor, Lot 8, Jalan Astaka U8/84 Seksyen U8, Bukit Jelutong 40150 Shah Alam, Selangor Malaysia

+60 3 7844 5800