Service Scheduler

Our Opening and Your Responsibilities

Key Purpose of the Role:
  • Central Scheduling Team

Strategic Outcome:
  • Planning and make schedule confirmation with customer as per agreed target date

Key Responsibilities:
Technical Support
  • (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
  • Optimizing available field service resources by assigning service assignments to technician dashboard
  • Housekeep the scheduling report in CRM according to respective
  • Ensuring planned order completing before the target date/due date
  • Follow up on open orders (incomplete and RFS status)
  • Update scheduling tools in timely manner to reflect up to date information
  • Monitor job loading and workload distribution across FST
  • Adhering to SLA and response time as per service contract agreement
  • Backup team member on job scheduling s in their absence

What You Need to Succeed

Competencies
  • Good Interpersonal and Verbal/Written Communication skills
  • Customer Focused and Market Driven
  • Prior experience in customer service capacity
  • Innovation/Continuous Improvement
  • Teamworking
  • Results Focus/Oriented
  • Self/Project Management


Mandatory
  • Diploma or degree holder
  • Fresh graduate/with experience
  • Self-starter with a proactive approach
  •  AVAILABLE IMMEDIATELY

Preferred
  • Prior knowledge in handling scheduling tool/CRM

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

11182

Location

Selangor

Shah Alam

Job Type

Full-time

Legal Entity

Mettler-Toledo (M) Sdn. Bhd.

1st Floor, Lot 8, Jalan Astaka U8/84 Seksyen U8, Bukit Jelutong 40150 Shah Alam, Selangor Malaysia

+60 3 7844 5888