Customer Service Representative - OHAUS Corporation

Our Opening and Your Responsibilities

OHAUS, a subsidiary of Mettler Toledo, needs to add to our Customer Service team in Parsippany, New Jersey. As a Customer Service Representative, your responsibilities will include:
  • Timely order entry for all products and all customers in assigned team, including order maintenance, returned goods, and credits. 
  • Managing all customer orders to assure product availability, expediting where necessary, efficient back order handling, line item consolidation, etc., to assure the customer's needs are met.
  • Efficiently handling all inquiries by customers (dealer, end user, sales, etc.) in the areas of balance selection, dealer referrals, pricing, availability, literature, basic product specifications, complaints, parts identification, order status, sales leads, and returned goods. 
  • Processing all customer complaints, assuring that the customer's immediate needs are satisfied and that investigative information is communicated back to the customer as needed.  
  • Handling all customer inquiries
  • Timely entering orders for all products and all customers
  • Conducting follow-up activities while accurately recording all related data
  • Developing strong customer relationships

What You Need to Succeed

  • High School or equivalent.   
  • 1-3 years of work experience in customer service, sales or a related job area
  • Extreme comfort and skill spending time on the phone connecting with people and corresponding via email - we are looking for a great communicator who loves people
  • Inbound or outbound call center experience is a plus
  • SAP experience is a plus  

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks and discounts
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Parental and caregiver leave programs
  • Global market strength and worldwide leadership in weighing
  • An undisputed global leader in the weighing industry that manufactures reliable, full-featured yet easy-to-use balances and scales at an exceptional value

About Mettler Toledo

OHAUS Corporation, a subsidiary of Mettler Toledo, manufactures an extensive line of weighing products, laboratory equipment and analytical instruments that meet the weighing and measurement needs of virtually every industry. We are a global leader in the laboratory, industrial and education channels, as well as a host of specialty markets, including the food preparation, pharmacy and jewelry industries. An ISO 9001:2015 manufacturer, our products are precise, reliable and affordable, and backed by industry-leading customer support.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. 

If you would like more information about your EEO rights as an applicant under the law, please contact us at

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #



New Jersey


Job Type


Legal Entity

Ohaus Corporation [New Jersey]

7 Campus Dr #310 Parsippany, NJ 07054 United States

+1 (973) 377-9000