Our Opening and Your Responsibilities
- Providing Support for Customers in Middle East and Africa (MEA) region.
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Ensures and provides quality service to both internal and external customers.
- Assist customers in order process and provide the most current shipping status on existing orders.
- Arranging of pick-up/transfer of cargo with logistics providers.
- Coordination with Customers, Financial Dept., Logistics Dept., and Dealer Managers about the conditions of orders and shipments to MEA region.
- Improvement of the Service Lever for MEA customers by collecting and analyzing customer information.
- Export documentation processing.
What You Need to Succeed
- Experience in International trade (Payment conditions, Incoterms),
- Experience in transportation, logistics, or equivalent combination of education and experience
- Customer Service skills,
- Proficiency in English (fluent),
- Good knowledge of French is desired,
- Organizational skills, focus on quality and problem solving skills.
Our Offer to You
- Stable employment conditions on the basis of contract of employment.
- Annual bonus.
- Medical care and life insurance.
- Multisport card/multicafeteria program.
- Language courses.
- Home office currently (but we plan to back to the office in the future).
- Flexible working hours.
- Possibility to work in an international environment with multicultural team.
About Mettler Toledo
Equal Opportunity Employment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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