Market Support Specialist & Service Trainer 100% (f/m/d)

Our Opening and Your Responsibilities

In our AutoChem business unit, we manufacture synthesis equipment and calorimeters primarily for the chemical and pharmaceutical industries. To further strengthen our Market Support Team at our global operational headquarters in Nänikon-Greifensee, we are looking for a


Market Support Specialist & Service Trainer 100% (f/m/d)


Your responsibilities

  • Support the development of service software tools (remote & troubleshooting)
  • Creation of content for Service Products such as installation, maintenance and repair
  • Develop service training programs for basic, advanced, and expert levels with likely a shift towards virtual trainings to meet the need under the new normal
  • Schedule, coordinate, and execute service training for existing portfolio and new product introductions (products, accessories, consumables, software, services) for Service Technicians and Technical Support Engineers, both from customers & internal global Marketing Organizations
  • Develop service skills, segment/industry expertise, laboratory workplaces, tools with tailored training eLearning, Micro eLearning and classroom courses
  • Maintain training and lab equipment for service training in Training Centers
  • Backup for technical support of analytical instruments (Application Support)

What You Need to Succeed

  • University/FH degree in Chemistry
  • Minimum of 3 years work experience in similar areas, experience with lab instruments preferred
  • You have excellent MS Office Microsoft tool skills, and you are affine in modern communication- and supporting technologies including Internet tools
  • You have the ability to motivate and inspire technical people and show initiative and enthusiasm to continuously improve and develop global training delivery and processes
  • Ideally technical experience in Laboratory processes, applications and methods
  • You are a team player with good communication and coordination skills
  • You have an analytical mindset with a solution-oriented approach, work in a structured and organized manner and live an open feedback culture and can address and resolve conflicts
  • Excellent oral and written communication skills in English, German would be a big plus

Our Offer to You

We offer a challenging position in an innovative and world-leading high-tech company in which you will have the possibility to work within a global dynamic organization with strong opportunities for advancement.

Did we attract your interest? We are looking forward to hearing from you soon!

We only accept direct applications.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

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