4384-Product Support Engineer

Our Opening and Your Responsibilities

  • Professional supports to improve the satisfaction of internal customers and external customers by technical proposal, on-site support, project support, process optimization, products training, etc. 
  • Record the actual product situation during test or on-site application, share the information to Product Manager and R&D department and give the optimization suggestions to them
  •  Study the relative technology and understand the trend of the technology, combine the technology with customer's requirements and offer the innovation solution to customers
  •  Cooperate with Marketing Organization to promote the relative products and help MO to achieve the targets by ETO (Engineering to order) solutions, Seminars, GTC (Go to customers), SRA (Service side along), etc.
  •  Optimize the supporting tools and improve the efficiency of support by the support documentation, FAQ library, eTraining, eDemo, Helpdesk, etc. 
  • Offer the tools for value selling and service to improve the competence of products

What You Need to Succeed

  • Education
    •  Bachelor or above degree 
  • Working years 
    •  At least 3 years experiences in automation industry (PLC programming is plus) or 3 years software programming experiences in software area (Development and test based on C/C++, or SaaS is plus) Professional skill
  •  Clear mindsets, quick learning capacity and good communication skill 
  •  Good at computer operation, such as Word, Excel, PowerPoint, etc. 
  • Fluent reading and speaking in English • Proactive, honest and reliable and good team working spirit 
  • Be on business frequently

Our Offer to You

  • Competitive compensation & benefit package
  • Possibility to work in an international environment with multicultural team
  • Interesting and challenging career in a successful leading global organization
  • Trainings and professional development

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

4384

Location

Jiangsu

Changzhou

Job Type

Full-time