Technical Support Specialist - OHAUS Corporation

Our Opening and Your Responsibilities

As our Technical Support Specialist, you will be responsible for satisfying end user requests and inquiries by providing product and applications assistance to customers, dealers and/or distributors.  You will assist the end user in calibrating, performing preventive maintenance, and aiding them in repairing their equipment all over the phone.  You will identify the root causes of service issues the first time using your keen knowledge of the products. 

Your key duties and responsibilities will include: 
  • Work as part of a highly effective, technically competent service and applications support team.  
  • You will become knowledgeable about the OHAUS products, functionality, applications and customers
  • You will provide phone and email support by answering technical and application questions from customers, dealers and/or distributors with timely and courteous answers in a concerted effort to provide total customer satisfaction and resolve technical and/or product use related problems involving the use or application of Ohaus products.
  • You will track, document and address customer issues until resolved.  
  • Troubleshoot application issues by simulating them  in-house. 
  • You will be able to contribute to technical writing of product manuals, user guides, etc. and participate in product improvement teams.
  • Provide product and applications education and training (in person and virtual) to internal teams and global sales, service and applications support colleagues.

What You Need to Succeed

  • Associate’s degree preferred; Life Science background a plus
  • Minimum of two years of previous technical, customer service, or related experience.
  • Hands on technical experience preferred or an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science
  • Worked in field service or have related experience in similar environment; Calibration, preventive maintenance, and repair skills 
  • Self-motivated and self-starting individual who can work with minimum supervision.
  • Has an inquisitive nature and is willing to explore and investigate issues until they are resolved.
  • Excellent verbal and written skills. Strong presentation/training skills.
  • Tactful at handling customer issues, concerns and problems – ensuring customer satisfaction
  • SAP experience is a plus  

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards 
  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

OHAUS Corporation, a subsidiary of Mettler Toledo, manufactures an extensive line of weighing products, laboratory equipment and analytical instruments that meet the weighing and measurement needs of virtually every industry. We are a global leader in the laboratory, industrial and education channels, as well as a host of specialty markets, including the food preparation, pharmacy and jewelry industries. An ISO 9001:2015 manufacturer, our products are precise, reliable and affordable, and backed by industry-leading customer support.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. 

If you would like more information about your EEO rights as an applicant under the law, please contact us at hr@ohaus.com.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

7830

Location

New Jersey

Parsippany

Job Type

Full-time

Entité légale

Ohaus Corporation [New Jersey]

7 Campus Dr #310
Parsippany, NJ 07054
United States

+1 (973) 377-9000