Customer Order Specialist

Our Opening and Your Responsibilities

This position will be responsible for End-to-End PIUS-PO order management for product or service parts related sales orders.

Essential Duties and Responsibilities:
The PO Order Manager is the subject matter expert on lead times, sales processes and order management for the PO. Internal customers ("MO's"), will rely on this position for product order status updates, resolution of problems, shipment scheduling where applicable, and managing any concerns related to their order fulfillment.

Tasks will include, but are not limited to, the following:
  • Ensure required customer inputs are provided by non-SAP MO's, and are appropriate (e.g., specifications, clarity of expectations and use, etc.)
  • Without approval, dictate changes in production scheduling and planning, to Schedulers and Planners.
  • Manage order acknowledgement process for non-SAP MO's
  • Analyze E2E delivery performance with a focus of continuous improvement
  • Manage customer visits and factory acceptance tests (FAT) for non-SAP MO's
  • Provide the internal customers (MO's, including Service Organizations) with a single point of contact by managing all interactions from the point of PO sales order entry until the order has shipped.
  • Liaise between the MO's and PO operations, including Engineering, Scheduling, Production, Purchasing, and Outbound.

Proactively track and communicate status of orders in:
  • Master Scheduling
  • Engineering (EPO/MIRP)
  • Fabrication, Production and WM Staging (FGPO)
  • Outbound (Delivery/Shipments)
  • Manage and communicate order status to satisfy customer requests dates to improve customer satisfaction
  • Manage change orders and cancellations, and inform the internal customer of associated costs
  • Occasionally, enter sales orders from non-SAP MT Marketing Organizations ("MO's") into CRM, and release into ECC according to defined process flow.
  • Ability to work on-site in Mettler-Toledo office facility.
  • Execute assigned projects as defined

What You Need to Succeed

Required Knowledge, Skills and Abilities:
  • High energy and determination to resolve customer order issues.
  • Good task and project management skills.
  • Strong organizational skills and attention to details
  • Ability to provide informative and professional assistance when working with internal customers and co-workers, including maintaining positive interpersonal relationships which encourage openness.
  • Demonstration of strong verbal and written communication skills to produce accurate, professional and error-free information
  • Cross-cultural sensitivity and ability to be a leader in dealing with multinational corporations.
  • Maintain professional attitude with exceptional interpersonal skills. 
    • Bilingual (English, Spanish) a plus

Minimum Education / Experience Required:
  • Bachelor's degree in Industrial Engineering, Supply Chain Management, Operations Management, Logistics, Business Administration, or related field preferred; High-school diploma required
  • 3-5 years of experience in project management or working with internal stakeholders required
  • SAP experience a plus

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #





Job Type


Entité légale

Mettler-Toledo, LLC

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500