Customer Service Representative

Our Opening and Your Responsibilities

Mettler Toledo is looking to hire a Customer Service Representative in the Columbus, Ohio area who will be answering calls from customers needing service. As our Customer Service Representative, you will expertly and courteously represent the company on phone calls, getting to the root of the question or problem and confirming service time of arrival. 

Your responsibilities would include: 
  • Professionally answer phone calls and emails from customers, and provide first line support for all service related functions - contracts, quoting, scheduling, invoicing, and service requests.
  • Provide first time resolution to customer service requests by asking the appropriate probing questions to qualify the customer issue and utilizing this information along with confident, rational decisions to address the customer concerns.
  • Assure database integrity by validating and correcting the data housed within our CRM database during every transaction. Add new customers, and new contacts to relevant business system by acquiring all required information during transaction, and maintain customer records.
  • Participating in marketing and sales campaigns.
  • Assisting with customer transaction questions. 
  • Finding chances to create leads for sales.

What You Need to Succeed

  • An associate's degree preferably in business or communications or one-to-two years of work experience in customer service or operations. 
  • SAP knowledge and experience working in the business system is helpful. 
  • Excellent customer service skills to interact with internal and external customers to discuss part orders, share tracking information, resolve service problems, select and route service needs.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
  • Tuition reimbursement, educational matching gift program, parental leave benefits as well as perks and discounts.
  • All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
  • Global market strength and worldwide leadership in weighing.
  • A brand name that is identified worldwide with precision, quality, and innovation.
  • Thousands of patents, design and innovation awards.
  • A commitment to extraordinary service on our state-of-the-art equipment.

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

8208

Location

Ohio

Columbus

Job Type

Full-time

Entité légale

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537