Global Network Operations Manager

Our Opening and Your Responsibilities

To our Shared Business Center in Warsaw we are currently looking for a skilled Global Network Operations Manager. In this role, you would manage the Global Network Operations function in the Business Technology department. Operations team is responsible for ensuring customer satisfaction, triaging of all issues reported, and working across infrastructure teams to plan for capacity and performance needs.
  • Manage Operations Team Members in AM, EU and APAC regions. 
  • Own accountability for the end-to-end lifecycle of incidents, request, changes and problems. Ensure issues are properly resolved or triaged.
  • Develop and own relationships with key IT & Business Stakeholders.
  • Act as customer facing entity of the network team; leverage follow-the-sun team to provide timely response and engagement for any issue or request into networks.
  • Define and communicate Service Target Reporting with other IT teams & business units, owning service reporting dashboards, metrics, and Operating Level Agreements (OLAs).
  • Define, maintain, and communicate Engagement Model for network support.
  • Own support processes, drive process improvement, and update knowledge repositories with accurate process.
  • Ensure proper team member scheduling and global time zone coverage for all sites/network globally.
  • Own accountability for end user network.
  • Define and participate in on-all and escalation processes to ensure issues are being worked according to Service Targets.
  • Act as owner of incidents and own all communication and interfaces with the business.
  • Local Team Management (including setting goals, monitoring performance and awarding of team members, hiring) for local network team in Poland.

What You Need to Succeed

  • Strong skills in process definition and documentation.
  • Solid experience in supporting Network Operations.
  • Leading technical teams experience.
  • Familiarity with Cisco / Meraki network products.
  • Understanding of ITIL and associated Principles.
  • Ability to build and lead a geographically distributed & diverse Network Operations team.

Our Offer to You

  • Stable employment conditions on the basis of the contract of employment. 
  • Annual bonus.  
  • Home office (hybrid). 
  • Medical care with the dental package. 
  • Life insurance. 
  • Multisport card/Multicafeteria program. 
  • Language courses. 
  • Possibility to lead a global, multi-functional team with many international interactions.
  • Opportunity to participate in numerous projects with impact on users and units on a global level. 

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

8694

Location

Mazowieckie

Warsaw

Job Type

Full-time

Entité légale

Mettler-Toledo Sp.z.o.o.

ul. Poleczki 21 02-822 Warszawa Polska

+48 22 440 67 00