Export Customer Service Specialist with English

Our Opening and Your Responsibilities

  • Providing Support for Customers in the Middle East and Africa (MEA) region. 
  • Resolving product or service problems by clarifying the customer's complaint - determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, or following up to ensure resolution.
  • Providing quality service to both internal and external customers. 
  • Assisting customers in the order process and providing the most current shipping status on existing orders. 
  • Arranging pick-up/transfer of cargo with logistics providers.
  • Coordinating conditions of orders and shipments to the MEA region. 
  • Collecting and analyzing customer information. 
  • Processing export documentation.

What You Need to Succeed

  • At least 1 year of working experience in Customer Service.
  • Basic knowledge of international trade (payment conditions, incoterms).
  • Very good English skills (C1).
  • Strong focus on detail.
  • Excellent communication skills.
  • Problem-solving attitude.
Nice to have:
  • Good knowledge of French would be an asset.
  • Experience in transportation, logistics, or an equivalent combination of education and experience would be an asset.

Our Offer to You

  • Stable employment conditions based on the contract of employment (umowa o pracę).
  • Annual bonus. 
  • Medical care with a dental package. 
  • Life insurance. 
  • Sport card / Medicover Benefit platform.
  • Home office (hybrid). 
  • Flexible working hours. 
  • Language courses. 
  • Possibility to work in an international environment. 

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

9337

Location

Mazowieckie

Warsaw

Job Type

Full-time

Entité légale

Mettler-Toledo Sp.z.o.o.

ul. Poleczki 21 02-822 Warszawa Polska

+48 22 440 67 00