Field Service Engineer - West Coast

Our Opening and Your Responsibilities

We are rapidly expanding our presence in the field of drug discovery and development with our AutoChem Strategic Business Unit. Mettler Toledo AUTOCHEM provides laboratory instruments to research scientists in the pharmaceutical, biotechnology, and chemical industries helping them discover and develop new chemical compounds, allowing them to bring new products to market faster. 

Our Field Service Product Specialists represent the Mettler Toledo standard of "Trusted Advisor" to our customers. We are looking for a customer-focused individual to conduct on-site installations, repairs, preventive maintenance, and customer training (hardware, software and limited applications) on the West Coast, ideally located in the San Francisco Bay area.

Responsibilities will include:

  • Performing on-site installations, repairs, upgrades, and maintenance of our instruments, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications
  • Establishing and maintaining a “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training. Successful service agreement and key account management is a must.
  • Consistently documenting, communicating and managing customer issues with the Sales, Service and support teams
  • Proactively prioritizing, scheduling, tracking and executing service assignments to satisfactory completion
  • Escalating ongoing, prolonged field situations to service management and communicating non-conformance issues for quality enhancements and technical bulletins 
  • Traveling is estimated at 75%, which includes day trips and some overnight stays within the West Coast territory, some extended overnight trips outside of the territory and occasional international travel for product training
  • Maintaining and projecting a professional appearance and demeanor

What You Need to Succeed

  • Bachelor’s degree in Chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field
  • Minimum 4 years military or commercial experience or equivalent education in electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronic, electrical, mechanical, and computer systems; or equivalent combination of education and experience
  • Demonstrated competence and abilities to complete daily tasks associated with field service responsibilities
  • Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus
  • Documented abilities to troubleshoot electronic, electrical, mechanical instruments and computer systems
  • Possess general software literacy and knowledge of Windows-based operating systems
  • Exceptional customer service skills and the demonstrated ability to perform in a sometimes stressful environment
  • Excellent communication skills both oral and written – English required
  • Valid driver’s license and good driving record
  • Willingness and ability to travel, both domestically and internationally
  • SAP knowledge preferred

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks and discounts
  • Paternal and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across our brands

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision instruments span the world's laboratories and research and production facilities. We design, manufacture and service instruments that provide integrated solutions to research scientists in the pharmaceutical, biotechnology, and chemical industries. Our laboratory instruments enable scientists to reduce the time required to discover and develop new chemical compounds, allowing them to bring new products to market faster.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

If you’d like more information about your EEO rights as an applicant under the law, please click here. Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

5705

Location

California

San Francisco

Job Type

Full-time